Return and exchange of unworn shoes in 7 days since delivery are accepted. We pay for the freight of return only if there's quality flaw. You will pay freight if you choose wrong size or do not want these shoes any more; over-spray is normal in hand painting, it's not included in quality flaw. After receive shoes, we will refund you or exchange for you ASAP.
(1)Partial refund with return is accepted if you chose wrong size or just do not want them any more. You have to pay the freight of return, and after the returned shoes arrive, we refund you the total amount minusing freight $25 which we paid to ship shoes to you. For example, you paid $120 for one pair of shoes, you returned them back and can get refund $95($120-$25), and you had to pay the freight of return to the carrier when you ship your shoes back. Please use reliable carrier to ship your shoes back, only after we receive the returned shoes, we can refund you.
(2)Full refund with return is accepted if we send you the wong shoes. We will refund you the total amount you paid plus the freight of return which you paid to ship the shoes back. Please make sure the freight of return does not exceed $25. The amount which exceeds $25 will not be refunded.
(3)Full refund without return is accepted if there is quality problem on shoes, like broken sole, broken canvas. The overflowing of paint is not included in the quality problem.
After the returned shoes arrive, I will arrange the painting and shipping of the new shoes you need. So please use reliable express which offers tracking number to return your shoes back.